Privacy Policy
Effective date: June 1, 2026
1. Overview
Servus Lucis ("we," "us," or "our") provides AI-powered front desk and automation services to businesses. This Privacy Policy describes how we collect, use, and handle information that passes through our systems when we provide those services on behalf of our clients.
By using our services or interacting with an AI system operated by Servus Lucis, you acknowledge the practices described in this policy.
2. Information We Collect
When callers or leads interact with an AI system we operate, we may collect the following information:
- Caller name — provided voluntarily during a phone or SMS interaction
- Phone number — the number from which a call or text is placed
- Business inquiry — the reason for calling or texting, as stated by the caller
- Call transcripts — a full text record of the conversation between the caller and the AI voice agent
- SMS conversations — a full text record of any automated SMS exchange initiated in response to a missed call
We do not collect payment information, social security numbers, government IDs, or any sensitive personal data through our voice or SMS systems.
3. How We Use Your Information
Information collected through our systems is used exclusively for the following purposes:
- Lead capture — logging caller details so the business owner can follow up
- AI processing — generating a structured summary of each call or conversation using our AI systems
- Owner notifications — delivering call summaries and transcripts to the business owner via email so they can respond to inquiries
- Service improvement — reviewing interactions in aggregate to improve the accuracy and quality of our AI systems
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
4. Third-Party Services
To deliver our services, we work with third-party infrastructure and AI providers. These providers process data only as necessary to deliver the service.
5. Data Retention
Call records, transcripts, and related data are retained for the duration of the client's active contract with Servus Lucis.
Upon termination of a client contract, all data stored within Servus Lucis systems — including call logs, transcripts, and caller information — will be permanently deleted within 30 days of the termination date. Data retained by third-party infrastructure providers is subject to their respective data retention policies.
If you are a caller who interacts with one of our client's AI systems and would like your data removed prior to that date, please contact us using the information below.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal information we hold about you. To exercise any of these rights, please reach out to us directly.
We will respond to all requests within a reasonable timeframe and in accordance with applicable law.
7. Contact
For any privacy-related questions, requests, or concerns, please contact us at:
We take privacy seriously and will respond promptly.