Terms of Service

These Terms of Service ("Terms" or "Agreement") are entered into between Servus Lucis, a sole proprietorship operated by Nebiyu Kassahuh ("Servus Lucis," "we," "us," or "our"), and the business or individual purchasing services from us ("Client," "you," or "your").

By checking the acceptance box at checkout, signing up for the Service, or otherwise using the Service, Client agrees to be bound by these Terms in full.

1. Acceptance of These Terms

Checking the acceptance box during checkout constitutes a valid electronic signature with the same legal effect as a handwritten signature, consistent with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act). At checkout, Client will be asked to confirm an acknowledgment substantially in the following form, with the dollar figure reflecting the specific plan purchased:

"I have read and agree to the Service Terms and Conditions. I understand that the setup fee is non-refundable once building begins, subscription billing is month-to-month, and cancellations must be requested at least 3 days before the next renewal date."

If Client does not agree to these Terms, Client should not check the box, sign up for, or use the Service.

2. Scope of Service

Servus Lucis provides AI-powered voice agent services for businesses. Depending on the plan purchased, the Service may include:

• An AI voice agent that answers inbound calls live during the Client's specified business hours
• Appointment scheduling and lead capture and qualification
• Call transcripts and AI-generated summaries delivered to the Client
• Call transferring, as configured for the Client's business

Unless separately contracted in writing, the Service does not include: any guarantee of lead generation, revenue, or other business outcomes; outbound sales, marketing, or telemarketing calls; human call-center staffing; or any feature, integration, or capability beyond what is described in Client's order and the agent configuration approved at Go-Live.

3. Setup Fees

The one-time setup fee covers the build, configuration, testing, and onboarding of Client's AI agent through Go-Live Acceptance (Section 9).

The one-time setup fee is $1,000 for all plans.

The setup fee is due at sign-up and is non-refundable once building begins, regardless of whether Client later cancels, the relationship ends, or Client is dissatisfied with the outcome.

4. Monthly Subscription and Billing

The monthly subscription fee covers ongoing call answering, call transcripts, and post-call summary emails. Current plans and pricing:

• Starter — 2,500 min/mo — $999/month
• Growth — 5,000 min/mo — $1,999/month
• Pro — 7,500 min/mo — $2,499/month
• Scale — 15,000 min/mo — $4,999/month
• Enterprise — Custom minutes — Custom pricing

Monthly billing begins on the date of Go-Live Acceptance (the "Renewal Date") and recurs on that date each month unless the Agreement is cancelled as described in Section 6.

5. Metered Billing and Overage Charges

Each subscription plan includes a monthly allowance of minutes during which the AI voice agent will answer inbound calls. The included minute allowances by plan are as follows:

• Starter Plan: 2,500 minutes per month
• Growth Plan: 5,000 minutes per month
• Pro Plan: 7,500 minutes per month
• Scale Plan: 15,000 minutes per month
• Enterprise Plan: Custom minute cap and overage rates as specified in Client's individual agreement with Servus Lucis

Overage Charges. If Client's total call minutes during a billing cycle exceed the included monthly allowance for their plan, the excess minutes will be billed at a rate of $0.25 per minute for all plans except Enterprise, for which a custom overage rate applies as specified in the applicable agreement. Overage charges are in addition to the monthly subscription fee and are not subject to proration.

Automatic Calculation and Collection. Overage charges are calculated automatically at the end of each billing cycle based on total call minutes consumed during that period, and are charged to the payment method on file via Stripe. By accepting these Terms, Client authorizes Servus Lucis to charge such overage amounts without further approval, provided they are calculated in accordance with this Section.

80% Usage Notification. Servus Lucis will send Client an automated email notification when Client has consumed approximately 80% of their monthly minute allowance. This notification is provided as a courtesy alert and does not constitute a cap on further usage. Failure to receive this notification — for any reason, including email delivery issues — does not affect Client's obligation to pay any overage charges actually incurred during the billing cycle.

Usage Tracking and Finality. Servus Lucis tracks call duration and minute consumption via automated call logging integrated with its voice agent platform. Usage data reported to Stripe is considered final and binding for purposes of calculating overage charges, absent a documented technical error reported by Client in writing within 10 days of the relevant billing statement. Servus Lucis will investigate disputes in good faith and, where a documented error is confirmed, will issue an appropriate credit or adjustment.

6. Term and Cancellation

This Agreement is month-to-month. There is no minimum commitment period.

Client may cancel at any time by sending written notice to the email address listed in Section 33 (Notices). To avoid being charged for the next billing cycle, notice must be received at least 3 days before the next Renewal Date. If notice is received less than 3 days before the Renewal Date, the upcoming month's charge will still apply, and that will be the final billing cycle.

Upon cancellation:

• Service remains active through the end of the final paid billing period
• No refunds are issued for any remaining days in a billing cycle
• The setup fee remains non-refundable under all circumstances
• Client data is handled per Section 28 (Data Privacy and Caller Rights) and the Servus Lucis Privacy Policy

7. Non-Payment and Suspension

If a monthly payment fails or is not received by the Renewal Date, Servus Lucis will send a payment reminder on the day payment fails ("Day 1") and a second reminder on Day 4 if payment has still not been received. If payment is not received within 5 days of the original due date (the "Grace Period"), Servus Lucis may suspend the Service without further notice until payment is received. Suspension does not waive Client's obligation to pay amounts owed, including for the suspended period.

8. Revisions and Additional Work

Setup includes the build and configuration of one (1) AI agent. During the onboarding and build period — prior to Go-Live Acceptance — Client is entitled to two (2) rounds of revisions to the agent's script, configuration, or knowledge base at no additional charge.

Any revisions beyond those two rounds during the build period, and any change request made after Go-Live Acceptance (including new FAQs, updated hours, pricing changes, or call-flow adjustments), will be billed at a flat fee of $100–$150 per request, depending on the scope and complexity of the change. Servus Lucis will communicate the price for a given request before implementing it.

Custom integrations, additional agents, or features outside the original scope of the order are billed separately, either hourly or as a project fee, as agreed in writing before work begins.

9. Client Cooperation and Responsibilities

Client agrees to promptly provide accurate business information — including hours of operation, pricing, FAQs, service details, and any account or system access reasonably necessary — for Servus Lucis to build and maintain the Service. Delays caused by Client's failure to provide this information in a timely manner will extend the delivery timeline accordingly, and Servus Lucis is not responsible for delays caused by Client.

10. Go-Live Acceptance

The build phase concludes when Client confirms — by email, text message, other written communication, or verbally during a scheduled call — that the AI agent is functioning as expected and approves the system going live ("Go-Live Acceptance").

Go-Live Acceptance: (a) marks completion of the setup phase; (b) closes the free-revision window described in Section 8; and (c) starts monthly subscription billing as described in Section 4.

If Client continues using the Service or does not raise an objection in writing within 5 calendar days of being given the opportunity to test the live system, the system is deemed accepted.

11. Data Accuracy and Knowledge Base Content

Client is solely responsible for reviewing and approving all business information used to configure the AI agent, including hours of operation, pricing, services offered, and any other content included in the agent's prompts, scripts, FAQs, or knowledge base. Servus Lucis is not liable for inaccurate information communicated by the AI agent to the extent that inaccuracy results from information provided or approved by Client.

12. AI Disclosure and Limitations

The Service is powered by artificial intelligence, which is inherently probabilistic. Responses generated by the AI agent may occasionally be incorrect, incomplete, or misunderstood, and human review of call activity may be necessary. The AI does not have real-time knowledge of Client's operations, pricing, availability, or staff schedules beyond what is explicitly configured. AI-generated call summaries are produced automatically and may not capture every nuance of a conversation. Client is responsible for reviewing lead and call data and following up with callers as needed.

13. No Professional Advice

Nothing communicated by the AI agent, or any other aspect of the Service, constitutes legal, medical, financial, accounting, or other professional advice. Client is solely responsible for ensuring that any such advice given to its customers is reviewed and provided by appropriately qualified professionals.

14. Call Recording and Consent

Calls handled by the Service may be recorded and transcribed for service-delivery, quality, and training purposes. Servus Lucis configures each AI agent to verbally disclose, near the start of every call, that the call may be recorded. Client is responsible for ensuring that its own use of the Service, including any additional recording, monitoring, or disclosure practices beyond what Servus Lucis configures, complies with applicable state and federal call-recording and consent laws.

15. Emergency Services Disclaimer

The Service is intended solely for general business communications and is not a replacement for traditional telephone service. The Service cannot and does not route calls to 911 or any other emergency services. Client must ensure callers are directed to dial 911 or an appropriate local emergency number directly in the event of an emergency, and Client must not represent the Service as capable of handling emergency calls.

16. Telecommunications Compliance

Client represents and warrants that its use of the Service will not violate the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), or any other applicable telecommunications or consumer-protection law. Client shall not use the Service for unauthorized telemarketing, robocalling, unsolicited automated messaging, or any practice that would cause mobile carriers to flag, fine, or block traffic associated with the Service (including under A2P 10DLC or toll-free verification programs).

If any carrier, regulator, or governmental authority imposes a fine, penalty, or charge on Servus Lucis arising from Client's use of the Service or Client's business practices, Client shall reimburse Servus Lucis in full for that fine, penalty, or charge within 15 days of written demand.

17. Phone Number Ownership and Porting

Any telephone number provisioned for Client's AI agent is owned and controlled by Servus Lucis at all times. Servus Lucis provisions a new telephone number for each Client's AI agent; the Service does not require or use Client's pre-existing business phone number. The number is not transferable to Client and will not be ported out under any circumstances, including upon cancellation or termination of this Agreement for any reason. Client acknowledges, by agreeing to these Terms prior to purchasing the Service, that the phone number used by their AI agent will be retained by Servus Lucis once the relationship ends, and Client should plan accordingly (for example, by using a separate forwarding number on marketing materials if number continuity is a concern).

18. Usage Expectations

Pricing under this Agreement assumes call and usage volume consistent with a business of Client's size, industry, and typical call patterns. If Client's usage substantially and consistently exceeds what is reasonably expected for a business of that type, Servus Lucis reserves the right to discuss adjusted pricing with Client, with reasonable advance notice before any such adjustment takes effect.

19. Termination for Cause

In addition to any other rights under this Agreement, Servus Lucis may terminate this Agreement immediately, without prior notice, if: (a) Client fails to cure non-payment after the Grace Period described in Section 7; (b) Client uses the Service for any unlawful purpose; (c) Client engages in abusive, threatening, or fraudulent conduct toward Servus Lucis or its personnel; or (d) Client materially breaches this Agreement and fails to cure the breach within 5 days of written notice.

20. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement. Servus Lucis does not warrant that the Service will be uninterrupted or error-free, or that it will generate any specific volume of leads, calls, revenue, or other business outcome.

21. Limitation of Liability

To the fullest extent permitted by law, Servus Lucis's total liability arising out of or relating to this Agreement, whether in contract, tort, or otherwise, shall not exceed the total fees paid by Client to Servus Lucis in the three (3) months immediately preceding the event giving rise to the claim. In no event shall Servus Lucis be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities, even if advised of the possibility of such damages.

22. Indemnification

Client agrees to indemnify, defend, and hold harmless Servus Lucis, its owner, contractors, and personnel from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of: (a) Client's business operations, products, or services; (b) Client's breach of this Agreement; (c) information provided by Client that is inaccurate, misleading, or unlawful; or (d) Client's violation of applicable law.

Servus Lucis agrees to indemnify Client against claims directly arising from Servus Lucis's gross negligence or willful misconduct in providing the Service, subject to the Limitation of Liability in Section 21.

23. Force Majeure

Servus Lucis is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including outages or failures of third-party infrastructure or AI providers, acts of God, natural disasters, internet or power outages, war, or governmental action.

24. Intellectual Property

Servus Lucis retains all right, title, and interest in the underlying AI system, software, prompts, workflows, documentation, and methodology used to provide the Service. Client is granted a limited, non-exclusive, non-transferable right to use the Service during the term of this Agreement. Nothing in this Agreement transfers ownership of any Servus Lucis technology, intellectual property, or proprietary methods to Client. Client is paying for the Service — not acquiring the underlying technology.

25. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other, including Servus Lucis's prompts, workflows, documentation, pricing, and business methods, and Client's business information shared for purposes of building the Service. This obligation survives termination of this Agreement for two (2) years, except that Servus Lucis's underlying methodology and trade secrets remain confidential indefinitely.

Servus Lucis works with third-party infrastructure and AI providers to deliver the Service. These providers may process Client and caller data only as necessary to deliver the Service.

26. Non-Solicitation

During the term of this Agreement and for 12 months afterward, Client agrees not to directly or indirectly solicit, hire, or engage any contractor, developer, or personnel used by Servus Lucis to provide the Service.

27. Data Use and AI Improvement

Servus Lucis may use anonymized, aggregated usage data and performance metrics derived from providing the Service to improve its systems and offerings. Servus Lucis will not claim ownership of Client's underlying business data and will not use Client's identifiable customer data for any purpose other than providing the Service.

28. Data Privacy and Caller Rights

As between the parties, Client is the data controller and Servus Lucis is the data processor with respect to personal information collected from callers through the Service. If a caller requests access to, correction of, or deletion of their personal information under applicable law (such as the CCPA or GDPR), Client shall promptly notify Servus Lucis in writing, and Servus Lucis will take reasonable steps to fulfill that request within a reasonable timeframe. Additional detail on data collection, use, and retention is available in the Servus Lucis Privacy Policy.

29. Maintenance and Service Availability

Servus Lucis may temporarily suspend the Service for reasonable periods to perform maintenance, updates, or configuration changes, including updates required by third-party providers. Servus Lucis is not liable for calls missed during reasonable maintenance windows.

30. Fee Recovery, Collections, and Chargebacks

If Client's account becomes past due and is referred for collection, Client agrees to pay all reasonable costs of collection, including attorneys' fees, arbitration filing fees, and related expenses incurred by Servus Lucis in recovering amounts owed.

Client agrees not to initiate a credit card chargeback or payment dispute in place of following the dispute resolution process in Section 34. Completed setup work and services already delivered remain billable regardless of any chargeback initiated, and Client remains responsible for all fees owed under this Agreement. Servus Lucis reserves the right to provide this Agreement, including Client's acceptance of these Terms, as evidence in response to any chargeback or payment dispute.

31. Marketing and Testimonials

Client grants Servus Lucis permission to reference Client's business name and, where applicable, logo, as a customer example, case study, or testimonial in Servus Lucis's marketing materials, unless Client opts out in writing. Servus Lucis will not disclose Client's confidential business information, pricing, or call data in any such materials without Client's separate written consent.

32. Relationship of the Parties; Assignment

Servus Lucis is an independent contractor providing services to Client. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between the parties.

Client may not assign or transfer this Agreement without Servus Lucis's prior written consent. Servus Lucis may assign this Agreement in connection with a sale, merger, or transfer of its business, with notice to Client.

33. Notices

All formal notices under this Agreement, including notices of cancellation, breach, or dispute, must be made in writing and sent via email to:

team@servuslucisagency.com

or to such other address as Servus Lucis designates in writing. Notices are deemed received the next business day after being sent, absent evidence of delivery failure.

34. Dispute Resolution

If a dispute arises under this Agreement, the parties agree to first attempt to resolve it informally through direct communication for a period of 30 days from when either party raises the issue. If the dispute remains unresolved, either party may send a formal written notice describing the dispute, after which the parties will have an additional 30 days to attempt a good-faith resolution. If the dispute remains unresolved after both periods have run, either party may submit the dispute to binding arbitration as described in Section 35.

35. Governing Law and Arbitration

This Agreement is governed by the laws of the State of Virginia, without regard to its conflict-of-law principles. Any dispute not resolved through the process in Section 34 shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, with arbitration to take place in Virginia or remotely by agreement of the parties. The arbitrator's decision is final and binding.

Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction to protect confidential information or intellectual property pending arbitration.

36. General Provisions

Entire Agreement. This Agreement, together with any order form or checkout confirmation completed by Client, constitutes the entire agreement between the parties regarding the Service and supersedes any prior discussions, proposals, or representations, whether written or oral.

Severability. If any provision of this Agreement is found unenforceable, the remaining provisions continue in full force and effect.

Survival. Sections 21 (Limitation of Liability), 22 (Indemnification), 24 (Intellectual Property), 25 (Confidentiality), 26 (Non-Solicitation), 30 (Fee Recovery, Collections, and Chargebacks), 34 (Dispute Resolution), and 35 (Governing Law and Arbitration), and any other provision that by its nature should survive, remain in effect after termination or expiration of this Agreement.

37. Changes to These Terms

Servus Lucis may update these Terms of Service from time to time. When changes are made, the effective date at the top of this page will be updated, and active clients will be notified by email. Continued use of the Service after such changes constitutes acceptance of the updated Terms. Pricing changes will be provided with at least 30 days' written notice and will not apply retroactively to the then-current billing period.

38. Contact

For any questions about these Terms of Service, please contact us at:

team@servuslucisagency.com